We understand that our current patients may need to contact their provider outside of their regularly scheduled appointment times—and we are happy to answer questions or be your source of information! However, with the large number of patients Hive treats, our availability is very limited. Therefore, Hive requires a time-based fee of $3.50 per minute when meeting (in-person or virtually) with a provider for the following reasons:

• Requesting letters of medical necessity
• Treatment support, including clarification on exercises or other at-home activities
• Speciality projects such as ergonomic assessments, exercise programming, etc.

To avoid incurring additional miscellaneous fees, we recommend making preparations ahead of time before your appointments, such as writing down any questions you have, so you don’t forget to ask them during your allotted time! It may also help to take notes immediately after your appointment (while they are fresh in your mind) so you can remember things better later.

Hive Therapy and Wellness is a cash-based practice, meaning full payment is due at the time of service. We are out-of-network with all insurers—however, we do accept HSA/FSA payments, offer discounted treatment packages, and provide superbills that you can submit to your insurance for out-of-network coverage.

When booking an appointment with Hive, a valid credit card will be required at the time of scheduling.

When starting treatment with Hive Therapy and Wellness, our providers will determine diagnosis and treatment codes that accurately reflect your treatment and plan of care. Diagnosis codes are decided at the time of your evaluation, and treatment codes are determined at each session. These are unable to be altered at any point during the remainder of your care. In other words, any billing related to these codes cannot be adjusted after they are entered into our system.

Therefore, please be sure to contact your insurance beforehand to discuss coverage, and have that information prepared ahead of time when booking your evaluation with Hive, in case you have questions about billing. You can find a very useful list of questions to ask your insurance on Hive’s Does My Insurance Cover My Care? document. You may also find other useful resources on our Helpful Documents page, or answers to other questions on our FAQ page!

The treatment codes utilized at Hive Therapy and Wellness include:

97163 – Physical Therapy Evaluation
97164 – Physical Therapy Re-evaluation
97110 – Therapeutic Exercise
97112 – Neuromuscular Re-education
97116 – Self Care / Home Management Training
97140 – Manual Therapy
97530 – Therapeutic Activity
97116 – Gait Training

*Cost per treatment code will depend on whether you opt to pay full price for the session or choose a treatment package.

Patients who fail to reschedule or cancel their appointment at least 24 hours prior to their appointment time will be charged in full for the cost of their visit. However, we are always able to switch to a video visit or phone visit to accommodate last minute changes.

You can find more appointment information on our FAQ page.

Hive Therapy and Wellness does not offer returns or refunds, meaning all sales made on both services and service packages are final. This includes discounted package services.

Service packages or discounted plans are final, and available visits on your package expire one year after purchase. If you have unused visits at the end of your therapy journey, these visits may be gifted or saved for future use.

The No Surprises Act allows patients who do not have or choose not to use insurance for their services (self-pay) the right to receive a Good Faith Estimate (GFE) in writing (either on paper or electronically). If you would like more information about our GFE, please contact us or refer to our helpful documents page for more information.