Frequently Asked Questions
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Find answers to our most frequently asked questions (FAQs) below. Don’t see your question here?
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General Questions
Why should I choose Hive Therapy and Wellness?
- Because Hive does health differently! We make sure to provide an individualized, comprehensive, and high-quality level of care to each and every one of our patients. We truly listen to your needs, and we sincerely care about your health and quality of life!
- In addition to our passion for patient care, Hive’s providers have extensive knowledge, training, and experience with treating a variety of physical therapy conditions and pelvic floor conditions. They continue to stay up-to-date on new techniques and never stop learning! You can learn more about Hive Therapy and Wellness here: The Hive Experience.
Are you accepting new patients?
- Yes! New patient initial consultations are typically available within 1 week. For urgent, immediate availability, email Dr. BJ Nash directly at [email protected] or call us at 507-200-0229.
Is Telehealth available?
- Yes! Telehealth treatment is available to all patients.
Are in-home appointments available?
- Yes! For some clients, in-home treatment may be a more suitable option. Check out our in-home physical therapy page to learn more!
What is a discovery call?
- Hive’s free discovery call appointment is an opportunity for you to speak directly with your potential provider during an allotted time, and share any concerns, conditions, and goals. It is a chance to ask about our practice, see if we have experience with your problem, and generally see how we can help.
What is a movement screen?
- A movement screen is an opportunity for you to meet a physical therapist, share what you are struggling with, and have the therapist briefly screen your area of concern—which may include having you perform movements, assessing your strength or range of motion, and then discussing how physical therapy can help with your problem. It is an optional step that can help you decide if you want to work with Hive and get started with treatment.
- Movement screens are not evaluations.
Is Hive LGBTQ-friendly?
- 100%! Hive proudly offers services to all gender identities, sexualities, and our friends in the trans community.
Will I see the same therapist during every visit?
- For the most part, yes; although our providers work as a team! Therefore, you could be referred to other Hive providers depending on your needs. The provider you see may also vary depending on their specialization, although our providers are able to handle any condition or treatment as necessary! You can learn more about Hive’s providers through our provider page.
Are the Hive Therapy and Wellness clinics wheelchair accessible?
- All of our clinics are wheelchair accessible. This includes getting into the clinic as well as the bathrooms.
- If you have other mobility or accessibility concerns, please reach out prior to your appointment by calling or emailing to let us know. That way, we can help ease that worry and, if necessary, ensure that we are ready to help assist you when you arrive.
Cost / Insurance Questions
Is Hive cash-based?
- Yes. Hive Therapy and Wellness is a cash-based practice, meaning we are out-of-network with all insurers and full payment is due at the time of service.
What payment types does Hive accept?
- Cash, check, debit card, and credit card is accepted at the time of payment.
- HSA and FSA payments are also accepted.
Does Hive offer payment plans?
- Hive does not offer payment plans, however we do offer discounted treatment packages!
Does Hive accept insurance?
- Hive Therapy and Wellness is a cash-based practice and full payment is due at the time of service. While our practice is out-of-network with all insurers, we do accept HSA/FSA payments and provide superbills that can be submitted for out-of-network coverage.
What does out-of-network (OON) mean?
- Out-of-network (OON) means the provider does not have contracts with any insurance companies. This comes with key benefits. Out-of-network providers are not limited to stipulations including number of visits, what type of treatment you receive, which provider you see, length of treatment process, etc. You and your provider determine the amount of care needed to reclaim a healthy quality of life. Learn more about out-of-network providers here.
Do you accept FSA/HSA?
- Yes. Our providers accept FSA/HSA payments for in-person, telehealth, and in-home services provided in the state of Minnesota.
How will I be billed if I am not receiving services in Minnesota?
- Patients who are not in the state of Minnesota who receive care from Hive will be billed for wellness coaching services.
Can I submit my bill to insurance for reimbursement?
- We provide superbills upon request. Superbills are itemized bills required by insurance companies to submit an insurance claim for out-of-network reimbursement. Unsure if your insurance will cover your care? Use this guide to find out.
Why do I need to give credit card information to confirm my appointment?
- You will be asked for credit card information to confirm your initial appointment. You are welcome to reschedule or cancel your appointment at least 24 hours in advance without penalty. If you are a no-show or cancel your appointment within 24 hours of the appointment, you will be charged the full fee or value of the appointment.
How do I redeem my new patient referral credit?
- When you complete your initial paperwork, be sure to fill out the “How did you hear about us?” section and include the name of the referring provider, current patient, or event you attended. The new patient credit will apply to your second appointment.
- If you were referred by a current patient, they will receive a matching credit when you complete your second appointment.
Appointment Questions
What is your cancellation policy?
- Hive Therapy and Wellness has a 24-hour cancellation policy. Patients who fail to reschedule or cancel their appointment at least 24 hours prior to their appointment time will be charged in full for the cost of their visit.
- Should you be unable to attend in person, we are always able to switch to a video visit or phone visit to accommodate last minute changes.
- We have a 24-hour cancellation policy because we not only hold that spot for you, but we also prepare for your appointment time so that you can get the most out of your scheduled visit.
Do I need a referral?
- The state of Minnesota allows patients to visit a provider for up to 90 days prior to requiring a referral for out-of-network physical therapy treatment. Patients do not need a referral for wellness services; however, it is recommended you ask your insurance company how wellness services are covered in advance to avoid surprises.
Do I need an AnyTime Fitness membership to book an appointment?
- No. Some of our offices are located inside AnyTime Fitness gyms which gives us the opportunity to use their equipment during sessions; however, our patients do not need to be a current gym member. Non-members will receive a complimentary gym membership while under our care.
How long are appointments?
- Appointments are 60 minutes; however, our providers are happy to adjust the length of appointments to fit your needs.
Can I make an appointment if I don't live in Minnesota?
- Yes. We know it can be difficult to find the right physical therapist in your area; therefore, our providers offer remote telehealth wellness appointments for individuals who are not local to the area and/or live out of state.
What does the first visit look like?
- Each person’s treatment and visit will vary; however, generally your provider will briefly discuss your intake forms, perform an evaluation with your consent, and may even start treatment right away. You will leave your first visit with an outline of what your plan of care will most likely look like from that point on, including a general idea of how many sessions you can expect. Please keep in mind that the number of sessions may change over time depending on your treatment needs, individual progress, compliance and goals.
Physical Therapy & Pelvic Floor Therapy Questions
Does physical therapy hurt?
- No, physical therapy should not hurt. However, it is normal to experience soreness after some treatments and exercises.
Will my treatment require internal or external pelvic floor examinations?
- Our providers can and do perform both internal and external examinations and treatments—and are very experienced in doing so. However, Hive’s providers will always gain consent before performing any assessments or treatment. You do not have to accept any internal or even external pelvic floor muscle assessment or treatment. We want you to feel comfortable in our office, so do not let an aversion to internal exams stop you from getting the advice or help of a professional!
Can I actually benefit from physical therapy or pelvic floor therapy?
- Yes! Physical therapy is all about outlining your goal and then focusing on strengthening what is weak, stretching what is tight, and teaching the system how to move with coordination and efficiency. We are often the clinic that people come to when they have either “failed” with other providers, or are just not sure if physical therapy can help them.
- If you are curious if we treat your conditions check out our physical therapy and pelvic floor physical therapy conditions list
- If you are still on the fence, check out our amazing testimonials from patients who have found success at Hive and even other providers who trust us with their patients!
Should I still come in for pelvic floor therapy if I’m on my period?
- Your provider can adjust their treatment to fit your needs and comfort level. While internal pelvic work is not contraindicated while on your period, it is completely up to your own comfort level! So if you are on your period and do not feel comfortable receiving internal examination or treatment, just let your provider know and they will adjust accordingly. If you are comfortable with treatment during your menstrual cycle, then that is great because it can be extremely helpful and therapeutic—especially for individuals with endometriosis, dysmenorrhea, and PCOS.
Appointment Prep Questions
What should I wear to my appointment?
- It is best to wear loose-fitting clothing that allows you to move comfortably and that allows your physical therapist to access the area of concern. This will allow the provider to see how you move and fully understand if any motions are inhibited due to muscle weakness, poor coordination, or joint restrictions.
Do I fill out forms before my appointment or in the office?
- Before coming in for your first appointment, you will be asked to complete intake forms that your provider will review before you come in. When you arrive, your provider will briefly review those forms and ask any questions needed for clarification.
